Privacy Policy

Introduction

SEOh! ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seoh.ca, use our services, or interact with us through contact forms and voicemail recordings.

We comply with the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information You Provide Directly

• Contact Form Submissions: Name, email address, phone number (optional), and message content when you reach out to us.
• Voicemail Recordings: Audio recordings you voluntarily submit through our website's voice recording feature. These recordings are stored securely and used solely to understand your needs and respond to your inquiry.
• Business Information: Company name, industry, website URL, and other business details you share during consultations.
• Payment Information: When you purchase our services, payment is processed through secure third-party payment processors. We do not store your credit card information.

Information Collected Automatically

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.
• IP Address: Used for security, fraud prevention, and approximate geographic location.
• Cookies: Small text files stored on your device to remember preferences (such as dark/light mode).

How We Use Your Information

• To respond to your inquiries and provide customer support
• To deliver and improve our SEO, AI, and cloud services
• To send service-related communications and updates
• To process payments and manage your account
• To analyze website usage and improve user experience
• To detect and prevent fraud or security threats
• To comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted through our website is encrypted using SSL/TLS.
• Secure Storage: Voicemail recordings and form submissions are stored on secure, access-controlled servers.
• Access Controls: Only authorized personnel have access to personal data, on a need-to-know basis.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Voicemail recordings are automatically deleted after 90 days unless you become a client.

Your Rights Under GDPR (EU Users)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: Request information about the categories and specific pieces of personal information we've collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt out of the "sale" of your personal information. Note: We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Do Not Sell My Personal Information: SEOh! does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Canadian Privacy Rights (PIPEDA)

As a Canadian company, we comply with PIPEDA. You have the right to access your personal information, challenge its accuracy, and withdraw consent for its use. We will only collect, use, or disclose your personal information with your knowledge and consent, except where permitted or required by law.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences (such as theme settings)
• Analyze site traffic and usage patterns
• Improve our website and services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

• Analytics: To understand website usage and improve performance.
• Payment Processors: To securely handle payments (we never store your card details).
• Email Services: To send communications and respond to inquiries.

These third parties have their own privacy policies and we encourage you to review them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

SEOh!

British Columbia, Canada

Website: seoh.ca

For privacy-related inquiries, please use our contact form with "Privacy Request" in your message.